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J Occup Health year 2004 volume 46 number 6 page 461 - 469
Classification Original
Title Factors Associated with Satisfaction among Participants in a Periodical Worksite Health Check-Up in Japan
Author Yasushi KUDO, Toshihiko SATOH, Kaori HOSOI and Yoshiharu AIZAWA
Organization Department of Preventive Medicine and Public Health, Kitasato University School of Medicine, Japan
Keywords Periodic health check-up, Satisfaction, Health service, Questionnaire, Interview, Medical history, Serious disease, Preventive medicine
Correspondence Y. Kudo, Department of Preventive Medicine and Public Health, Kitasato University School of Medicine, 1-15-1 Kitasato, Sagamihara-shi, Kanagawa 228-8555, Japan (e-mail: ykudo@med.kitasato-u.ac.jp)
Abstract Factors Associated with Satisfaction among Participants in a Periodical Worksite Health Check-Up in Japan: Yasushi KUDO, et al. Department of Preventive Medicine and Public Health, Kitasato University School of Medicine-To improve the satisfaction of people who had periodical worksite health check-ups, we conducted a questionnaire survey. It is possible that a portion of the health check-up participants who have a medical history of serious disease may have different expectations of periodical health check-ups compared to healthy individuals. We conducted the analysis by dividing the participants into three groups: those with a medical history of serious disease, those without a medical history of serious disease, and the whole group of those with and without a medical history of serious disease. There were 50 individuals with a medical history of serious disease and 226 without a medical history of serious disease. There were 231 males and 45 females. The average age was 40.3 yr (range: 21-64). To investigate the factors that influence overall satisfaction, we conducted multiple linear regression analysis by a stepwise method, with overall satisfaction as a dependent variable, and attributes of health check-up participants, factors related to the physician, factors related to the examination, and indirect factors such as waiting time as independent variables. The selective criterion for the variables was that the p value was less than 0.05, but sex and age were always included in the final model as independent variables because they might be confounding factors. In the whole group of those with and without a medical history of serious disease, overall satisfaction was significantly associated with the technical level of the person in charge of the examinations, the explanation of the person in charge of the examinations, the time spent for examination, the content of the interview with physicians and interview time with physicians. In the group with a serious disease medical history, overall satisfaction was significantly associated with the explanation of the person in charge of the examinations and interview time with physicians. In the group without a serious disease medical history, overall satisfaction was significantly associated with age, the technical level of the person in charge of the examinations, the time spent for examinations, the content of the interview with physicians and interview time with physicians.