Get full text report (pdf file; Read by ADOBE Acrobat Reader)
J Occup Health year 2007 volume 49 number 2 page 81 - 87
Classification Original
Title Supervisors' Attitudes and Skills for Active Listening with Regard to Working Conditions and Psychological Stress Reactions among Subordinate Workers
Author Sachiko MINEYAMA1, Akizumi TSUTSUMI2, Soshi TAKAO1, Kyoko NISHIUCHI1 and Norito KAWAKAMI3
Organization 1Hygiene and Preventive Medicine, Okayama University Graduate School of Medicine, Dentistry, and Pharmaceutical Sciences, 2Occupational Health Training Center, University of Occupational and Environmental Health and 3Department of Mental Health / Department of Psychiatric Nursing, Tokyo University Graduate School of Medicine, Japan
Keywords Active Listening, Active Listening Attitude Scale (ALAS), Supervisory support, Psychological stress reaction, Working conditon
Correspondence S. Mineyama, Junpukai Foundation of Mental Support Center, 9-17 Banzan-cho, Okayama-city, Okayama 700-0818, Japan (e-mail: sachiko-mineyama@junpukai.or.jp)
Abstract Supervisors' Attitudes and Skills for Active Listening with Regard to Working Conditions and Psychological Stress Reactions among Subordinate Workers: Sachiko MINEYAMA, et al. Hygiene and Preventive Medicine, Okayama University Graduate School of Medicine, Dentistry, and Pharmaceutical Sciences-We investigated whether supervisors' listening attitudes and skills were related to working conditions and psychological stress reactions among their subordinates. The subjects included 41 male supervisors and their immediate subordinates (n=203). The supervisors completed a short version of the Active Listening Attitude Scale (ALAS) consisting of two subscales: Listening Attitude and Listening Skill for Active Listening. The subordinates rated working conditions and their psychological stress reactions using selected scales of the Job Content Questionnaire and the Brief Job Stress Questionnaire. Those subordinates who worked under supervisors with a higher score of Listening Attitude and Listening Skill reported a more favorable psychological stress reaction than those who worked under supervisors with a lower score of Listening Attitude and Listening Skill. Those subordinates who worked under supervisors with a higher score of Listening Skill reported higher worksite support than those who worked under supervisors with a lower score of Listening Skill. Those subordinates who worked under supervisors with a higher score of Listening Attitude reported higher job control than those who worked under supervisors with a lower score of Listening Attitude. A supervisor's listening attitude and skill appeared to affect psychological stress reactions predominantly among male subordinates than among female subordinates. Psychological stress reactions were lower among younger subordinates who worked under supervisors with high listening skill, while no statistically difference was observed among older subordinates. These findings suggest that a supervisor's listening attitude and skill have an effect on working conditions and psychological stress reactions among subordinates and that the effects vary according to the subordinates' sex and age.